Description

This role involves providing technical support and solving issues related to our product suite.

Responsibilities

• Troubleshoot and resolve complex product issues using analytical skills.
• Implement tooling and automation solutions to improve process efficiency.
• Diagnose network problems using knowledge of TCP/IP, UDP, and messaging protocols.
• Apply strong scripting skills to automate support tasks.

Required Skills

• Proficiency with Linux operating systems.
• Strong scripting ability in Perl, Python, or Unix Shell.
• Experience with network diagnostics, including TCP/IP, UDP, and SNMP.
• Proficiency in working with databases.
• Analytical and problem-solving mindset.
• Minimum 2+ years of relevant working experience.
• Bachelor's degree in Computer Science or related field.
• Excellent written and spoken English communication.

Preferred Skills

• Experience providing application support for mission-critical applications.
• Familiarity with job scheduling tools like Autosys or version control like Perforce/Clear Case.

Key Skills

Education

Any Graduate