Key Responsibilities

Customer Engagement and Needs Understanding

Work directly with customers to understand goals, needs, pain points, business processes, and project expectations.
Ask thoughtful questions, listen carefully, and document customer requirements, priorities, constraints, and success criteria.
Help translate customer needs into clear project tasks, action items, requirements, user stories, meeting notes, and delivery follow-ups.
Keep customers informed, engaged, and confident through clear communication, proactive follow-up, and professional meeting facilitation.

Scope Adherence and Delivery Discipline

Ensure project scope is clearly understood, documented, tracked, and protected throughout the project lifecycle.
Identify when customer requests may be outside the agreed scope and escalate appropriately to senior leadership or the project sponsor.
Maintain project plans, timelines, sprint boards, RAID logs, action item trackers, meeting minutes, scope trackers, and status reports.
Track risks, issues, dependencies, decisions, blockers, and escalations to ensure timely resolution.

AI, GCP, Cloud, and Technical Project Coordination

Coordinate AI, GCP, cloud, data, automation, and software delivery activities across ZCS technical teams and customer stakeholders.
Support Agile delivery by helping manage backlogs, user stories, sprint activities, acceptance criteria, demos, and deliverables.
Facilitate customer meetings, internal team meetings, standups, sprint reviews, planning sessions, demos, and status discussions.
Work with technical teams to understand delivery progress, upcoming decisions, dependencies, and customer impacts.

Documentation, Reporting, and Communication

Prepare clear customer-facing presentations, project dashboards, status reports, meeting summaries, and executive updates.
Support customer onboarding, discovery sessions, requirements workshops, training coordination, and change management activities.
Help ensure project documentation is accurate, current, organized, and easy for customers and technical teams to use.
Communicate with professionalism, confidence, and warmth in customer meetings, internal conversations, and written updates.

Learning, Growth, and Innovation

Continuously learn ZCS AI accelerators, GCP capabilities, cloud services, data platforms, and modern delivery methods.
Support proposal, demo, innovation, and internal solution development activities related to ZCS AI and cloud offerings.
Bring energy, curiosity, positivity, and a growth mindset to every project and customer interaction.

Required Qualifications

Bachelor degree in Business, Information Technology, Computer Science, Project Management, Communications, or a related field.
1 to 3 years of experience in project coordination, project management, business analysis, customer success, IT delivery, consulting, or technology project support.
Strong customer-facing communication skills with the ability to listen, clarify, document, and follow through.
Ability to understand customer needs and convert them into organized project tasks and next steps.
Strong attention to detail and commitment to scope adherence.
Basic understanding of Agile, Scrum, project delivery, or software development lifecycle concepts.
Interest in AI, GCP, cloud technology, data, automation, and digital transformation.
Comfort using tools such as Jira, Azure DevOps, Microsoft Planner, Smartsheet, Trello, Asana, or similar project management tools.
Proficiency with Microsoft Office tools including Word, Excel, PowerPoint, Outlook, and Teams.
Positive personality, strong work ethic, willingness to learn, and ability to work in a fast-paced environment.
U.S. Citizenship required due to federal/customer project requirements.

Experience supporting AI, GCP, cloud, data analytics, software development, automation, or digital transformation projects.
Familiarity with GCP services such as BigQuery, Vertex AI, Document AI, Cloud Storage, Cloud Run, Cloud Functions, IAM, Looker, or related services.
Exposure to Generative AI, RAG, chatbots, AI agents, document processing, workflow automation, dashboards, or cloud-native applications.
Experience working with government, healthcare, financial services, or regulated customers.
Certifications such as Google Cloud Digital Leader, Google Associate Cloud Engineer, CAPM, Certified ScrumMaster, SAFe Agilist, AWS Cloud Practitioner, Azure Fundamentals, or similar.
Experience creating customer-facing presentations, project dashboards, status reports, or meeting summaries