Description

Manage end-to-end ticket resolution and hardware support for end users.

This role is on-site.

Responsibilities

• Manage and progress tickets in ServiceNow based on priority and business impact.
• Troubleshoot and resolve issues across laptops, desktops, mobile devices, and peripherals.
• Provide status updates to users and escalate complex issues to resolver groups or vendors.
• Document troubleshooting steps and communications in the knowledge base.
• Coordinate with third-party vendors to manage the asset management lifecycle.

Required Skills

• 5+ years of experience in technical support or service desk roles.
• Proficiency with ServiceNow for ticket management and tracking.
• Strong diagnostic skills for hardware and software issues.
• Experience supporting Mac, PC, iOS, and Android operating systems.
• Hands-on experience using LogMeIn for remote desktop troubleshooting.
• Ability to manage asset lifecycles and coordinate with vendors.

Preferred Skills

• Conduct onboarding orientations and provide basic hardware and software usage training.

Key Skills

Education

Any Graduate