Description

You will provide first-level hardware and software support to end users in a Microsoft Windows environment.

Responsibilities

• Respond to technical inquiries via telephone or electronic communication.
• Identify, categorize, and prioritize user problems for effective troubleshooting.
• Coordinate with team members to resolve issues and manage tickets within SLA guidelines.
• Create and maintain technical documentation, including instructional documents and troubleshooting guides.
• Develop diagrams using Microsoft Visio to assist in documentation processes.

Required Skills

• Experience with Microsoft Windows 10 operating systems.
• Proficiency with the Office 365 suite.
• Experience using ticketing system software.
• Ability to diagnose issues with computers, monitors, printers, network equipment, telephones, and fax machines.
• Strong oral and written communication skills for interacting with diverse personnel.
• Capability to read and interpret hardware and software manuals.
• Availability to work the second shift, Monday through Friday, 5:00 PM to 2:00 AM, including holidays.
• High-speed internet access for remote work.

Preferred Skills

• Knowledge of Microsoft Visio for creating technical diagrams.

Key Skills

Education

Any Graduate