Description

You will support and maintain enterprise physical security and surveillance infrastructure, including access control systems, video management platforms, SQL databases, and Windows server environments.

Responsibilities

• Administer and maintain Pro-Watch access control servers and associated hardware.
• Support and manage Genetec Security Center servers, video management systems, and camera integrations.
• Maintain and optimize ChangeGear SQL databases, ensuring performance, availability, backup, and recovery capabilities.
• Serve as a subject matter expert for enterprise IP camera systems, video recording platforms, storage systems, and surveillance infrastructure.
• Perform troubleshooting and resolution of access control, surveillance, server, and database-related incidents.
• Coordinate hardware and software upgrades for physical security systems and supporting infrastructure.
• Monitor system health, performance, capacity, and availability across security platforms and server environments.
• Perform system patching, firmware upgrades, security updates, and vulnerability remediation activities.
• Develop and maintain disaster recovery and business continuity procedures for physical security systems.
• Create and maintain technical documentation, system diagrams, operating procedures, and support guides.
• Provide on-call and emergency support for critical physical security and surveillance systems.
• Collaborate with cybersecurity, networking, facilities, and operations teams to ensure secure and reliable system operation.

Qualifications

• Required
  • Minimum 8 years of Information Technology experience supporting enterprise server environments and critical infrastructure systems.
  • Pro-Watch Access Control Administration
  • Genetec Security Center administration and support
  • IP camera systems, video encoders, NVRs, DVRs, and enterprise video storage solutions
  • Card access systems, badge management, door controllers, and physical security integrations
  • Security system troubleshooting and performance optimization
  • Windows Server and desktop operating systems
  • User administration, file systems, software installation, and services management
  • Active Directory administration, Group Policy, and domain services
  • Backup, recovery, and disaster recovery planning
  • Server hardware management and RAID storage configurations
  • Patch management and firmware lifecycle administration
  • Microsoft SQL Server administration and maintenance
  • Database backup and restore procedures
  • SQL performance monitoring and optimization
  • Database troubleshooting and maintenance activities
  • Fundamental networking concepts including DHCP, DNS, routing, firewall technologies, VLANs, and IP networking
  • Security principles including Access Control Lists (ACLs), encryption, authentication and authorization, and system hardening
  • System health monitoring and performance analysis
  • Capacity planning and optimization
  • Strong troubleshooting and problem-solving skills
  • Excellent verbal and written communication skills
  • Strong customer service mindset with experience providing end-user support
  • Well-organized, detail-oriented approach to managing multiple priorities while meeting deadlines
  • Demonstrated ability to make sound technical and business decisions
  • Ability to lift and transport server, network, and security system equipment when required
  • Ability to provide after-hours, on-call support for critical systems
  • Willingness to work overtime and flexible hours to support scheduled maintenance and emergency response activities
  • Ability to travel to company locations as necessary
  • Valid driver's license
  • Ability to successfully pass a NERC CIP Personnel Risk Assessment Background Check
• Preferred
  • Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline
  • Experience supporting

Key Skills

Education

Any Graduate