Description

Core Skills:

• Conversational AI & Kore.ai: Kore.ai XO Platform, Dialog Tasks, Node Flows, NLP Configuration, BotKit SDK, Webhooks, Event Handlers, Intent/Entity Design, Dialog Orchestration, Voice Bots, Chatbots, Omnichannel Bots
• Programming: Python, Java (Mandatory)
• Integrations: REST APIs, SOAP APIs, API Integrations, Middleware Development, Enterprise System Integrations
• Authentication & Security: OAuth2, JWT, API Keys, SAML, Basic Authentication
• AI & NLP: Conversational AI, NLP, Intent Recognition, Entity Extraction, Sentiment Analysis, AI Model Tuning
• Backend & Data: JSON, XML, MySQL, NoSQL
• Cloud & DevOps: AWS, Azure, GCP, CI/CD, Jenkins, GitLab, Azure DevOps
• Bot Operations: Bot Lifecycle Management, Versioning, Environment Promotion, Analytics, Monitoring, Event Handling
• Architecture: Microservices Architecture, Bot Orchestration
• Contact Center Platforms: NICE CXone, Genesys, Five9 (Preferred)
• Additional: Agentic AI, Node.js, JavaScript

Key Responsibilities:

• Design, develop, and deploy conversational AI solutions using Kore.ai XO Platform.
• Build conversational flows, intents, entities, tasks, and NLP models.
• Develop server-side bot logic using Python and Java.
• Integrate Kore.ai with enterprise systems using REST/SOAP APIs.
• Configure bot lifecycle management, deployments, monitoring, and analytics.
• Lead client discussions, technical design sessions, and solution workshops.
• Create technical documentation including architecture diagrams, API specifications, and deployment guides.
• Collaborate with business users, product owners, and cross-functional teams

Key Skills

Education

Any Gradute