Description

Provide first-level triage and incident support for application infrastructure. Own the initial resolution loop using monitoring and ticketing systems.

Responsibilities

• Triage incoming alerts and log incidents in ServiceNow or Jira with accurate details.
• Monitor system health via Splunk, Dynatrace, or AppDynamics to detect anomalies early.
• Perform basic issue resolution and route complex tickets to senior teams.
• Escalate critical incidents following ITIL processes to minimize downtime.

Required Skills

• 6+ months of experience in application support or IT operations.
• Hands-on experience with monitoring tools: Splunk, Dynatrace, or AppDynamics.
• Proficiency in ticketing systems: ServiceNow and Jira.
• Working knowledge of ITIL processes for incident and change management.
• Strong analytical skills to troubleshoot software and infrastructure issues.
• Clear verbal and written communication for stakeholder updates.

Preferred Skills

• Basic understanding of software application architecture and IT infrastructure.
• Experience with log analysis and root cause identification.

Key Skills

Education

Any Gradute