Description

You will provide Level 1 technical support within a 24/7 shift environment.

Responsibilities

• Accept and register service calls and support tickets.
• Classify incoming tickets into L1, L2, or L3 categories.
• Troubleshoot reported issues and route tickets to the appropriate technical groups.
• Escalate technical issues to the Technology Support team as required.
• Document relevant data regarding the nature of reported issues.

Required Skills

• 5+ years of experience in a technical support role.
• Proficiency with JIRA for ticket management.
• Experience using PagerDuty for incident tracking.
• Competency in MS Office.
• Ability to manage service calls and ticket workflows.
• Strong organizational and time management skills.
• Ability to work shifts and unusual hours to support 24/7 operations.

Preferred Skills

• Experience using Slack for team communication.

Key Skills

Education

ANY GRADUATE