Description

Key Responsibilities Provide L1 infrastructure and application monitoring support. Monitor system performance, availability, and alerts using Splunk, Dynatrace, and Grafana. Perform initial troubleshooting and incident analysis for infrastructure and application issues. Analyze logs, dashboards, and alerts to identify potential issues. Create, update, and track incident tickets in accordance with established support procedures. Escalate complex technical issues to L2/L3 support and DevOps teams. Support basic DevOps and infrastructure operations activities. Follow incident management, problem management, and change management processes. Maintain documentation of recurring issues, troubleshooting steps, and resolutions. Collaborate with infrastructure, application support, and DevOps teams to ensure smooth operations. Required Skills 2–4 years of experience in IT infrastructure support, production support, or technical operations. Working knowledge of infrastructure monitoring and alert management. Hands-on experience with Splunk, Dynatrace, and Grafana. Basic understanding of DevOps concepts and infrastructure operations. Knowledge of log analysis, incident management, and troubleshooting. Familiarity with Linux/Unix or Windows environments. Good analytical, communication, and problem-solving skills. Ability to work in a support environment and follow established escalation procedures. Preferred Qualifications Exposure to cloud infrastructure and application monitoring. Basic knowledge of scripting or automation. Familiarity with ITIL-based incident and service management processes. Experience working in a 24/7 production support environment is an advantage

Key Skills

Education

Bachelor's degree