Description

You will provide technical support to users through in-person, phone, and email channels.

Responsibilities

• Respond to user requests and troubleshoot hardware, software, and peripheral device issues.
• Configure, maintain, and update desktop and laptop computers, including operating systems and security patches.
• Manage IT equipment inventory and handle hardware check-in/check-out processes.
• Document all technical issues, resolutions, and updates within the IT ticketing system.
• Execute onboarding and offboarding tasks, including workstation setup and account management.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency in troubleshooting hardware and software.
• Experience installing and updating operating systems and software applications.
• Working knowledge of Windows and/or Mac operating systems.
• Familiarity with Microsoft Office Suite.
• Ability to manage technical documentation and ticketing workflows.
• Strong organizational and time-management skills.
• Any Graduate degree or equivalent education.

Key Skills

Education

Any Graduate