Description

You will provide tiered technical support for IT infrastructure issues.

Responsibilities

• Provide first-line support for desktop, network, and server issues.
• Respond to service requests and incidents via ticketing systems, email, and phone.
• Troubleshoot hardware, operating systems, and applications at L1 and escalate complex issues to L2.
• Administer and support servers, network devices, and IT security components.
• Perform routine maintenance, patching, and upgrades on IT infrastructure.

Required Skills

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years of experience in IT support (L1/L2 level).
• Proficiency in Windows/Linux operating systems and desktop troubleshooting.
• Knowledge of LAN/WAN, VPN, TCP/IP, DHCP, and DNS.
• Experience with Active Directory and Office 365.
• Familiarity with VMware and Hyper-V.
• Familiarity with AWS and Azure.
• Strong problem-solving skills and customer service capabilities.

Key Skills

Education

Bachelor's degree