Description

Provide first-level technical support and manage client requests within a banking environment.

Responsibilities

• Manage incoming client requests via ticketing tools, email, and phone.
• Escalate technical issues to the appropriate second-level support teams.
• Perform quality controls on all tickets prior to closure.
• Produce regular statistics and reports on service desk activity.

Required Skills

• Fluency in English and one of the following: Italian, German, or French.
• Experience working within a banking environment.
• Proficiency using ticketing tools to manage workflows.
• Ability to handle requests via mail and phone.
• Strong communication skills.
• Experience with ticket closure procedures and quality checks.
• Ability to generate reports and statistics.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate