← Back to jobs

Quantum World Technologies Inc Logo
L1 Service Desk Analyst

Quantum World Technologies Inc

 

Dublin, County Dublin, Ireland

Posted On: 4 days ago
Experience: Not specified years
Availability: Onsite
Openings: 1
Category: Servie Desk
Tenure: No Preference/Any
Related Jobs

No related jobs found

Description

Provide first-level technical support and manage client requests within a banking environment.

This role is on-site.

Responsibilities

  • Manage incoming client requests via ticketing tools, email, and phone.
  • Escalate technical issues to the appropriate second-level support teams.
  • Perform quality controls on all tickets prior to closure.
  • Produce regular statistics and reports on service desk activity.

Required Skills

  • Fluency in English and one of the following: Italian, German, or French.
  • Experience working within a banking environment.
  • Proficiency using ticketing tools to manage workflows.
  • Ability to handle requests via mail and phone.
  • Strong communication skills.
  • Experience with ticket closure procedures and quality checks.
  • Ability to generate reports and statistics.

Preferred Skills

  • Any Graduate degree.

Education

Any Graduate

Related Jobs

No related jobs found

← Back to jobs