Description

You will handle first-level infrastructure and application support tickets.

Responsibilities

• Handle infrastructure support for Exchange and Windows platforms.
• Manage Service Management processes, including Incident, Service Request, and Event handling.
• Provide application support based on established procedures.

Required Skills

• 5+ years of experience in infrastructure support.
• Proficiency with Windows Platform environments.
• Working knowledge of Service Management principles.
• Familiarity with ITIL Process workflows.
• Experience with Cloud Computing concepts.
• Experience with Virtualization concepts.

Key Skills

Education

Any Graduate