Description

You will manage user tickets and provide technical support for O365, server, and network infrastructures.

Responsibilities

• Diagnose and troubleshoot technical issues across hardware, software, and network infrastructure.
• Handle and monitor user trouble tickets to ensure closure within SLA.
• Supervise the Support Operations team and monitor system performance.
• Install, configure, and upgrade applications, servers, devices, and firewalls.
• Manage user accounts, system patch updates, and technical documentation.

Required Skills

• 3+ years of experience in system support and operations.
• Hands-on experience with Windows Server (2012, 2016, 2019) and Windows 11.
• Proficiency with Active Directory, Group Policies, DNS, and DHCP.
• Experience managing O365 and GSuit environments.
• Hands-on experience with Azure or AWS platforms.
• Knowledge of LAN/WAN networks and migration tools/techniques.
• Experience with endpoint security tools such as McAfee, Sophos, Symantec, or Trend Micro.
• Proficiency using ticketing tools like Fresh Service or ServiceNow.
• Experience with monitoring tools such as SolarWinds or ManageEngine.
• Strong troubleshooting and problem-solving skills.

Preferred Skills

• Knowledge of Meraki or Aruba network devices.
• Experience configuring firewalls and switches.

Key Skills

Education

Any gradudate