Description

You will lead Level 1 support operations focused on the Adobe Experience Manager (AEM) platform.

Responsibilities

• Provide application support for AEM and FCRM portals.
• Troubleshoot and resolve issues logged via ITSM tools.
• Coordinate support activities across various cross-functional teams.
• Handle customer interactions and manage ticket lifecycle.

Required Skills

• 5+ years in technical support, application support, or service desk roles.
• Minimum 1 year supporting AEM and/or FCRM portals.
• Working knowledge of ITSM tools including Jira, ServiceNow, and Remedy.
• Understanding of AEM components, templates, DAM, workflows, and content authoring.
• Familiarity with CRM or similar portal systems like FCRM.
• Strong analytical and problem-solving capabilities.
• Ability to work effectively in shift-based support environments.
• Experience with L1 Support and Ticketing processes.

Key Skills

Education

Any Graduate