Description

You will provide on-site IT support for an enterprise environment, serving as the first point of contact for technical issues.

This role is on-site.

Responsibilities

• Log, categorise, and prioritise support requests via phone, email, and ticketing systems to meet SLA requirements.
• Perform password resets, account unlocks, and hardware troubleshooting for laptops, desktops, and printers.
• Manage software and OS installations, including Outlook configurations.
• Maintain accurate records of all support interactions, resolutions, and escalations.

Required Skills

• 2+ years of experience providing on-site enterprise IT support.
• Proficiency with Windows 11 and macOS.
• Hands-on experience with hardware troubleshooting and software installation.
• Working knowledge of VPN, Wi-Fi, IP, and DNS.
• Basic knowledge of SCCM, Intune, and Jamf Pro for device management.
• Ability to manage and resolve tickets within defined service levels.
• Degree or any graduate level education.

Preferred Skills

• Understanding of enterprise networking technologies.

Key Skills

Education

Any Graduate