Description

You will provide first-level monitoring and operational support within the NOC engineering department.

Responsibilities

• Monitor alerts related to servers, systems, and databases using designated monitoring tools.
• Perform daily health checks for systems, servers, and data center infrastructure.
• Manage infrastructure alerts and track all requests through to closure.
• Execute operational tasks following documented procedures and defined policies.
• Coordinate with the Service Desk to raise P1 and P2 incidents and send initial notifications for major incidents to stakeholders.
• Escalate issues to the next level and communicate updates to resolver groups.
• Assist in analyzing reports and alerts from security devices and monitor security solution availability.
• Generate required reports and dashboards to ensure all deliverables are met.

Required Skills

• 4+ years of professional experience in a support or monitoring role.
• Hands-on experience with Windows environments.
• Proficiency in system and network infrastructure monitoring.
• Strong troubleshooting skills for infrastructure elements.
• Bachelor's degree.

Key Skills

Education

Bachelor's degree