Description

You will handle initial technical triage and monitoring for infrastructure and messaging services.

Responsibilities

• Monitor system health and performance using Grafana, ELK, New Relic, and Kibana.
• Triage technical issues across AWS, Kubernetes, RabbitMQ, and IBM MQ environments.
• Identify and escalate basic infrastructure and networking issues.
• Manage incident workflows and documentation within JIRA and ServiceNow.

Required Skills

• 5+ years of experience in technical triage or monitoring roles.
• Proficiency with monitoring tools: Grafana, ELK, New Relic, and Kibana.
• Hands-on experience triaging AWS and Kubernetes.
• Experience troubleshooting RabbitMQ and IBM MQ.
• Working knowledge of JIRA, ServiceNow, and ServiceNow Desk.
• Ability to perform basic triage for networking and infrastructure incidents.
• Any Graduate degree.

Key Skills

Education

Any Graduate