Description

You will provide first-level technical triage and incident monitoring support for infrastructure and application environments.

This role is on-site.

Responsibilities

• Monitor system health and performance using Grafana, ELK, New Relic, and Kibana.
• Manage and document incidents within Jira and ServiceNow.
• Triage issues across AWS, Kubernetes, RabbitMQ, and IBM MQ environments.
• Perform initial troubleshooting for infrastructure and networking issues.

Required Skills

• 5+ years of experience in technical triage or monitoring roles.
• Proficiency with Grafana, ELK stack, New Relic, and Kibana.
• Hands-on experience with Jira and ServiceNow.
• Experience triaging AWS and Kubernetes environments.
• Technical knowledge of RabbitMQ and IBM MQ.
• Foundational skills in troubleshooting infrastructure and networking components.

Preferred Skills

• Bachelor's degree or equivalent graduate qualification.

Key Skills

Education

Any Graduate