Description

Responsibilities include:

Monitor and support CA API Gateway, SiteMinder, and Auth0 environments to ensure system availability and secure authentication services.

Troubleshoot and resolve authentication, SSO, MFA, and API access-related incidents in a production support environment.

Analyze logs, alerts, and performance metrics using Splunk and monitoring tools to identify and address issues proactively.

Support and maintain OAuth 2.0, OpenID Connect (OIDC), SAML, and JWT-based authentication integrations.

Manage user access requests, policy validations, certificate renewals, and configuration updates across IAM platforms.

Collaborate with engineering teams for issue escalation, root cause analysis (RCA), and continuous service improvement while ensuring compliance with security standards.

Required Qualifications:

Bachelor’s degree in computer science, Information Technology, Engineering, or a related field.

6-8 years of experience in production support, Identity & Access Management (IAM), or API security environments.

Hands-on experience with CA API Gateway, SiteMinder, Auth0, and authentication protocols such as OAuth 2.0, OIDC, SAML, and JWT.

Strong troubleshooting and monitoring experience using Splunk, with the ability to support 24x7 operations and resolve critical authentication and access-related incidents

Key Skills

Education

Any Graduate