Description

You will provide technical support for Windows devices, Microsoft Office, and enterprise applications, managing the full lifecycle from ticket resolution to hardware maintenance.

This role is on-site.

Responsibilities

• Provide hardware and software support for Windows systems, MS Office, and enterprise tools.
• Manage and resolve support tickets using ServiceNow or similar platforms.
• Install, configure, and maintain laptops, desktops, printers, mobile devices, and iPads.
• Perform routine system updates, patches, and device troubleshooting.
• Collaborate with IT teams to escalate and resolve complex issues.

Required Skills

• Strong knowledge of Windows OS and Microsoft Office Suite.
• Experience with ServiceNow or similar ticketing systems.
• Understanding of basic networking and Wi-Fi troubleshooting.
• Familiarity with MDM tools such as Intune.
• Proficiency with Enterprise Tools.
• 5+ years of relevant experience in IT support.
• Strong problem-solving and customer service skills.

Key Skills

Education

Any Graduate