Description

You provide frontline hardware and software support for end-user systems, managing tickets and resolving technical issues.

This role is on-site.

Responsibilities

• Install, configure, and maintain laptops, desktops, printers, mobile devices, and iPads.
• Manage and resolve support tickets using ServiceNow or similar platforms.
• Perform routine system updates, patches, and device troubleshooting.
• Provide direct hardware and software support for Windows systems and MS Office.
• Collaborate with IT teams to escalate and resolve complex technical issues.

Required Skills

• 5+ years of experience in IT support roles.
• Strong knowledge of Windows Systems and MS Office.
• Proficiency with ServiceNow or similar ticketing systems.
• Experience managing devices using MDM tools.
• Understanding of basic networking and Wi-Fi troubleshooting.
• Proven ability in problem-solving and customer service.

Key Skills

Education

Any Gradute