Description

You will provide technical support for commercial software applications, focusing on issue resolution and service restoration.

Responsibilities

• Troubleshoot and analyze technical issues to restore service and eliminate business impact using PL/SQL or code development.
• Manage the customer issue lifecycle and monitor ticket tracking portals to ensure SLA compliance.
• Perform application operational tasks such as billing runs and user grant configurations.
• Collaborate with customer IT teams and internal departments to support complex multi-application systems including CRM, Billing, and Provisioning.
• Follow ITIL incident and problem management processes to resolve customer calls and change requests.

Required Skills

• 2+ years of experience in technical support for software applications or products.
• 1+ year of experience working with Application and DB environments, specifically WebLogic and Oracle servers.
• Proficiency in SQL for querying Oracle databases.
• Experience with PL/SQL and code development.
• Strong troubleshooting and problem-solving abilities.
• Professional proficiency in spoken and written English.
• Higher technical education or any graduate degree.
• Ability to travel to telecom operator premises as required.

Preferred Skills

• Knowledge of OSS/BSS solutions, including batch and real-time billing products.
• Experience with cloud solutions, NFV Cloud, SDN, Cassandra, Apache Ignite, Kafka, REST API, Microservices, Big Data, or Machine Learning.
• Ability to read Java code and experience with ticket tracking systems like JIRA or Remedy.

Key Skills

Education

Any Graduate