Description

You will provide Level 2 support for Property & Casualty insurance applications, resolving medium-to-complex production issues escalated from L1.

Responsibilities

• Analyze, troubleshoot, and resolve production incidents involving Policy Administration, Claims Management, Billing, and Underwriting.
• Perform root cause analysis and document permanent fixes to prevent recurrence.
• Monitor application health, logs, and alerts to proactively identify risks and ensure SLA adherence.
• Support batch jobs, integrations, and interfaces while validating release deployments and post-deployment stability.
• Create and maintain runbooks, SOPs, and knowledge articles for L1 and L3 teams.

Required Skills

• 3–6 years of IT application support experience.
• 2+ years of experience in the P&C insurance domain (new business, renewals, claims lifecycle, endorsements).
• Bachelor’s degree in Computer Science, Information Systems, or equivalent experience.
• Strong SQL skills for data analysis, validation, and issue investigation.
• Experience managing incidents via ITSM tools such as ServiceNow, JIRA, or Remedy.
• Ability to interpret business rules for coverages, deductibles, limits, and regulatory compliance.
• Strong communication skills to coordinate with L3 teams, vendors, and business users during critical incidents.

Preferred Skills

• Experience supporting insurance core systems (Insurity, Guidewire, Duck Creek, or Majesco).
• Exposure to cloud platforms (AWS, Azure) and agile/DevOps environments.

Key Skills

Education

Bachelor’s degree