Description

You will resolve application incidents, perform root cause analysis, and support deployments for critical systems.

This role is on-site.

Responsibilities

• Resolve Level 2 application incidents and manage problem tickets through resolution.
• Analyze application logs to identify trends and determine root causes of failures.
• Support deployment processes and handle application configuration changes.
• Collaborate with engineering teams to troubleshoot complex integration and middleware issues.

Required Skills

• 2-5 years of experience in application support or ITIL systems support.
• Proficiency in Linux/Unix environment administration and operations.
• Intermediate SQL skills for data querying and validation.
• Scripting experience with Shell or Python for automation and troubleshooting.
• Understanding of APIs, integrations, and middleware architectures.
• Familiarity with cloud platforms, specifically AWS or Azure.
• Experience with batch scheduling tools such as Autosys.
• Proficiency in ITSM tools like ServiceNow and Jira for ticket management.

Preferred Skills

• Strong ITIL knowledge and certification.
• Excellent communication and interpersonal skills for cross-team collaboration.

Key Skills

Education

Bachelor's degree