Description

Key Skills: Oracle, SQL, Unix/Linux, ETL, Database Management, Incident Management, Problem Management, System Analysis, Applications Support, ServiceNow

Good to Have Skills: Knowledge of scheduling tools such as Autosys, data analysis and reporting tools experience, ITIL framework knowledge, disaster recovery testing experience, technical documentation skills, and vendor interaction capabilities.

Roles & Responsibilities

• Provide front line support for Citi's proprietary technologies with hands-on investigation and issue resolution.
• Support applications and their operating environments, focusing on stability and functionality against service level expectations.
• Champion stability initiatives to enable application high availability for Business-As-Usual including better monitoring and failover.
• Perform controlled resolution of incidents and problems including prioritization and escalation to relevant groups.
• Assess risk and impact of production issues and escalate to business and technology management timely.
• Partner with development and production support areas to prioritize bug fixes and support tooling requirements.
• Communicate effectively with operations, technology, and business partners on regional or global basis.
• Develop comprehensive understanding of how areas of apps support collectively integrate to achieve business goals.
• Interact with software vendors to provide best solutions to business problems and technical challenges.
• Participate in disaster recovery testing and application releases, testing and deployment into production environments.
• Perform post release checkouts after application releases and infrastructure updates to ensure system stability.
• Develop and maintain technical support documentation for processes and procedures to ensure knowledge transfer.

Experience Required: 4-7 years of experience in System Analysis, Applications Support roles, and Level 2 support with expertise in Unix/Linux environments and relational databases.

Education: Bachelor's Degree in Computer Science, IT, or other engineering disciplines. Exceptional candidates who do not meet these criteria may be considered provided they have necessary skills and work experience

Key Skills

Education

Any Graduate