Description

Resolve incidents and maintain stability for proprietary applications and operating environments.

This role is on-site.

Responsibilities

• Perform hands-on investigation and issue resolution for Level 2 support tickets.
• Champion stability initiatives to ensure application high availability and better monitoring.
• Assess risk and impact of production issues, escalating to management when necessary.
• Partner with development teams to prioritize bug fixes and support tooling requirements.
• Maintain technical documentation and participate in disaster recovery testing and releases.

Required Skills

• 4-7 years of experience in System Analysis, Applications Support, or Level 2 support.
• Strong proficiency in Oracle and SQL for database management.
• Hands-on experience with Unix/Linux environments.
• Experience with ETL processes and data analysis.
• Familiarity with ServiceNow for incident and problem management.
• Knowledge of ITIL framework and incident prioritization.

Preferred Skills

• Experience with scheduling tools such as Autosys.
• Knowledge of disaster recovery testing and vendor interaction.

Key Skills

Education

Any Graduate