Description

You will troubleshoot application issues, analyze logs, and support deployments while coordinating with engineering teams. This role is on-site.

Responsibilities

• Resolve application incidents and manage problem tickets using ServiceNow and Jira.
• Analyze logs for trending and root cause identification.
• Support deployments, application configuration, and batch operations via Autosys.
• Collaborate with engineering teams to fix issues and improve system stability.

Required Skills

• 2-5 years of experience in application or ITIL systems support.
• Proficiency in Linux/Unix environments.
• Intermediate SQL and scripting skills (Shell/Python).
• Understanding of APIs, integrations, and middleware.
• Familiarity with cloud platforms (AWS/Azure).
• Strong knowledge of ITIL processes.
• Experience with ServiceNow and Jira.

Preferred Skills

• Bachelor’s degree in computer science, IT, or related field.
• Excellent communication and interpersonal skills.

Key Skills

Education

Bachelor's degree