Description

You will provide advanced technical support and functional analysis to resolve escalated software issues.

Responsibilities

• Resolve escalated technical incidents passed from Level 1 support through deep analysis and troubleshooting.
• Translate business requirements into technical specifications and design client-centric solutions.
• Perform root cause analysis, implement fixes, and conduct system performance tuning.
• Maintain detailed incident records, knowledge base articles, and technical documentation.
• Collaborate with engineering teams and vendors to resolve complex issues and implement preventative measures.

Required Skills

• 5+ years of experience in technical support or application support roles.
• Strong functional analysis skills with experience in requirements gathering.
• Proficiency in incident management and troubleshooting methodologies.
• Basic programming skills.
• Strong analytical and problem-solving abilities.
• High attention to detail and a sense of ownership.
• Ability to communicate technical updates effectively to end-users.
• Any Graduate degree.

Preferred Skills

• Familiarity with SQL scripts.
• Understanding of the SDLC.
• Proficiency with Microsoft Excel, Word, and PowerPoint.

Key Skills

Education

Any Graduate