Description

You resolve escalated software issues through deep technical analysis and functional design.

This role is on-site.

Responsibilities

• Resolve escalated technical incidents from Level 1 support using advanced troubleshooting.
• Translate business requirements into technical specifications and client-centric solutions.
• Conduct root cause analysis, implement fixes, and tune system performance.
• Maintain incident records, knowledge base articles, and technical documentation.
• Collaborate with engineering teams and vendors to resolve complex issues and prevent recurrence.

Required Skills

• 5+ years of experience in technical support or application support roles.
• Strong functional analysis skills with experience in requirements gathering.
• Proficiency in incident management and troubleshooting methodologies.
• Basic programming skills.
• Strong analytical and problem-solving abilities.
• Ability to communicate technical updates effectively to end-users.

Preferred Skills

• Familiarity with SQL scripts.
• Understanding of the SDLC.
• Proficiency with Microsoft Excel, Word, and PowerPoint.

Key Skills

Education

Any Graduate