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L2 Cloud Support Engineer

Openkyber

 

Westerville, OH, USA

Posted On: 15+ days ago
Experience: 10+ years
Availability: Onsite
Openings: 1
Category: Cloud Support Engineer
Tenure: No Preference/Any
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Description

You manage Azure IaaS infrastructure, hybrid identity systems, and incident resolution for complex L2 support cases.

This role is on-site.

Responsibilities

  • Deploy, configure, and troubleshoot Azure Virtual Machines, Storage Accounts, VNets, Load Balancers, and App Services.
  • Administer Microsoft Entra ID (Azure AD), AD Connect, VPNs, and ExpressRoute for hybrid cloud environments.
  • Perform root cause analysis (RCA) and resolve complex infrastructure incidents following ITIL practices.
  • Develop and maintain automation scripts using PowerShell to optimize infrastructure performance and security.
  • Manage backup policies, disaster recovery plans with Azure Site Recovery, and maintain operational documentation.

Required Skills

  • 10+ years of experience in IT infrastructure or cloud support roles.
  • Deep knowledge of Microsoft Azure services (Compute, Networking, Storage).
  • Proficiency in PowerShell scripting and automation.
  • Experience with Microsoft Entra ID (Azure AD) and hybrid identity management.
  • Administration skills for VMware, Hyper-V, and Windows Server.
  • Strong understanding of VPN and ExpressRoute connectivity.
  • Incident management and root cause analysis capabilities.

Preferred Skills

  • Experience with Microsoft 365 and Exchange administration.
  • Knowledge of IT infrastructure monitoring tools and ITIL processes.

Education: Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.

Education

Any Graduate

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