Description

Provide technical support for open-source telecom software and Plan & Build applications, acting as the primary owner for production incidents and user-reported issues.

This role is on-site.

Responsibilities

• Diagnose and troubleshoot customer issues across microservices using logs and monitoring tools.
• Coordinate with internal technical teams to drive incident resolution and ensure SLA adherence.
• Prepare Root Cause Analysis (RCA) reports for critical incidents and document troubleshooting steps.
• Develop and maintain knowledge base articles, runbooks, and troubleshooting guides.

Required Skills

• 5+ years of experience in technical support, operations, or L2 role supporting enterprise applications.
• Strong domain knowledge in OSS Platforms and Microservices Applications.
• Proficiency in monitoring tools such as Prometheus and Grafana.
• Experience with containerization technologies: Kubernetes, Docker, Cloud Foundry.
• Experience with relational databases including Oracle, MySQL, and Sybase.
• Familiarity with big data tools like NiFi, Kafka, Spark, and Elastic Search.
• Basic understanding of networking concepts (TCP/IP, DNS, Load Balancers, Firewalls).
• Familiarity with cloud computing concepts (AWS, Azure, GCP).

Key Skills

Education

Any Graduate