Description

You will provide technical support and troubleshoot inbound service desk requests for Windows, mobile, and office applications.

This role is on-site.

Responsibilities

• Accept inbound calls to identify, document, and resolve technical issues.
• Utilize the internal knowledgebase for efficient issue resolution.
• Communicate and transfer complex reported issues to internal or external teams.
• Participate in an on-call rotation for specific weekly shifts.

Required Skills

• 2+ years of professional IT experience.
• 1+ years of PC support experience with Windows 7 and Windows 10.
• 1+ years of experience supporting mobile devices (Android and Apple tablets/phones).
• 6+ months of experience in call center support environments.
• 6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook).
• ITIL certification or demonstrated knowledge of ITIL frameworks.
• Effective communication and efficient call handling skills.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate