Description

You will provide technical support for desktop, laptop, and peripheral hardware within a large-scale enterprise environment.

Responsibilities

• Manage incoming fault tickets and execute the installation of new PCs and peripherals.
• Act as a point of contact between vendors, security teams, and internal stakeholders to resolve desktop and laptop issues.
• Implement operational support standards for change management, performance management, and security.
• Resolve operating system, application, and network connectivity problems for end users.
• Support network management tasks and participate in IT upgrade projects.

Required Skills

• 6+ years of experience in a Windows environment support role.
• Experience supporting Microsoft Platforms and Linux Desktops.
• Proficiency with M365 and MS Intune.
• Strong knowledge of Windows OS (Server 2022, Windows 10, and Windows 11).
• Solid understanding of networking including LAN/WAN technologies and TCP/IP.
• Hardware troubleshooting skills for PCs, laptops, and printers.
• Experience working in an MNC environment with a user base of over 500 users.
• Strong documentation and communication skills.
• Ability to perform after-hours work and on-call support as required.

Preferred Skills

• Knowledge of Antivirus and Antimalware technologies.

Key Skills

Education

Any Graduate