Description

Key Responsibilities: 
Lead P1/P2 major incident management, technical triage, and resolution across enterprise applications. 
Provide L2/L3 production support for .NET-based applications and Azure-hosted environments. 
Troubleshoot application failures, REST API issues, database performance, and system integration defects. 
Diagnose issues across Azure services, middleware, enterprise databases, and third-party integrations. 
Monitor application health, performance, and availability using Azure Application Insights, Azure Monitor, and Dynatrace. 
Collaborate with development teams and vendors on code fixes, hotfixes, deployment validation, and production releases. 
Perform root cause analysis (RCA), prepare incident reports, and implement preventive measures. 
Manage production support SLAs, incident escalation, and operational documentation. 
Develop and maintain support runbooks, monitoring alerts, and knowledge base documentation. 
Provide technical guidance and mentorship to junior and mid-level support engineers. 

Required Technical Skills: 
8+ years of experience in enterprise application support and production operations. 
Strong hands-on experience supporting .NET applications, including C# and ASP.NET. 
Good experience with Microsoft Azure services and Azure-hosted application environments. 
Strong SQL Server skills, including complex queries, troubleshooting, and performance tuning. 
Experience troubleshooting REST APIs, web services, and enterprise application integrations. 
Knowledge of Azure Integration Services, including Azure Functions, Logic Apps, and API Management. 
Experience with Azure DevOps (ADO), deployment pipelines, and release management. 
Hands-on experience with application monitoring and logging tools such as Azure Application Insights, Azure Monitor, and Dynatrace. 
Strong experience in incident management, problem management, RCA, and production support processes. 

Preferred Skills: 
Exposure to Dynamics 365, Adobe Commerce (Magento), Sitecore CMS, Solver, and LMS platforms. 
Experience supporting multi-tier enterprise applications and third-party integrations. 
Knowledge of ITIL processes and major incident management. 
Strong communication, analytical, troubleshooting, and stakeholder management skills

Key Skills

Education

Bachelor's degree