Description

You provide Level 2 Site Reliability Engineering support for integration and eCommerce platforms, ensuring high availability and performance.

This role is on-site.

Responsibilities

• Monitor application health and analyze logs to proactively identify production issues and performance bottlenecks.
• Diagnose and resolve P1, P2, and P3 incidents related to APIs, integrations, and eCommerce transactions.
• Perform root cause analysis for recurring issues and collaborate with development teams to implement permanent fixes.
• Support production deployments, release activities, environment validations, and end-to-end integration testing.
• Enhance monitoring, alerting, and automation processes while maintaining runbooks and documentation.

Required Skills

• 5+ years of IT experience in Integration, E-Commerce Support, Production Support, or Site Reliability Engineering.
• Hands-on experience with MuleSoft or similar integration technologies.
• Strong proficiency with REST APIs, JSON, and XML.
• Experience with monitoring and observability tools such as Splunk, Dynatrace, LogicMonitor, or Azure Monitoring.
• Proven track record in incident management and supporting mission-critical eCommerce applications.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technical field.

Preferred Skills

• Experience with automated operational processes and knowledge base documentation.

Key Skills

Education

Any Graduate