Description

You will provide technical application support and troubleshooting within a 24/7 operational model.

This role is on-site.

Responsibilities

• Troubleshoot and resolve application issues by debugging code in Python and Node JS.
• Monitor applications and review logs to identify front-end or back-end failures.
• Manage the issue management process and identify areas for service improvement.
• Collaborate with internal teams and third-party vendors to resolve technical gaps.
• Prioritize team workloads and design metrics for reporting and SOP creation.

Required Skills

• 5+ years of experience in production support.
• Proficiency in code debugging and understanding using Python and Node JS.
• Experience with SQL and Oracle databases.
• Hands-on experience with UNIX and Windows operating systems.
• Ability to debug through logs using tools such as Grafana, Kibana, Dynatrace, or Splunk.
• Understanding of incident, request, and problem management processes.
• Bachelor's or Master's degree in Computer Science or a related field.
• Ability to work in a 24/7 shift rotation including holidays.

Preferred Skills

• Experience in E-commerce environments.
• Familiarity with BI tools.

Key Skills

Education

Any Graduate