Description

You will own the 24/7 application support lifecycle, resolving technical incidents and driving process improvements.

This role is on-site.

Responsibilities

• Troubleshoot and resolve application and infrastructure issues by debugging code and reviewing system logs.
• Manage the end-to-end incident, request, and problem management processes to ensure service stability and improvement.
• Develop and maintain standard operating procedures (SOPs) for new processes and contribute to automation efforts.
• Prioritize team workloads and design metrics for reporting, monitoring, and operational efficiency.
• Collaborate with internal engineering teams and third-party vendors to resolve complex technical challenges.

Required Skills

• 5+ years of experience in production support or technical application support.
• Hands-on debugging skills in Python and Node.js.
• Proficiency with SQL and Oracle databases for data querying and troubleshooting.
• Experience working with UNIX and Windows operating systems.
• Proficiency with monitoring and logging tools such as Grafana, Kibana, Dynatrace, or Splunk.
• Strong understanding of incident and problem management workflows.

Preferred Skills

• Experience in E-commerce environments.
• Experience using Business Intelligence (BI) tools.

Key Skills

Education

Any Graduate