Description

You will provide technical support and troubleshooting for Omada IAM systems.

Responsibilities

• Troubleshoot technical issues within Omada IAM systems.
• Manage user roles, access permissions, and authentication protocols.
• Maintain the stability and security of client IAM environments.
• Resolve support tickets using ITSM tools.

Required Skills

• 2+ years of experience in IAM support.
• Working knowledge of Omada IAM components.
• Solid understanding of IAM concepts including SSO, MFA, and RBAC.
• Experience with LDAP and Active Directory.
• Proficiency with authentication protocols such as SAML and OAuth.
• Experience using ITSM tools like ServiceNow or Jira.
• Ability to query databases using SQL or MySQL.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Preferred Skills

• IAM Certifications such as Omada Identity Management or CIAM.

Key Skills

Education

Bachelor’s degree in Computer Science, Information Technology