Description

Provide software application support and resolve complex incidents under senior engineering supervision.

This role is on-site.

Responsibilities

• Manage and coordinate urgent, complicated support issues and Level I/II incidents.
• Analyze application functionality to determine root causes and suggest improvements.
• Collaborate with IT Operations peers and participate in team standup meetings.
• Follow established SOPs and assist in preparing operations support documentation.
• Communicate status updates clearly to internal support teams and stakeholders.

Required Skills

• 5+ years of experience in technical support or application support roles.
• Hands-on experience with Java.
• Proficiency with Jira and ServiceNow.
• Strong troubleshooting and problem-solving capabilities.
• Ability to work in a 24/7 geographically distributed team environment.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks effectively under pressure.
• Comfortable participating in video calls via webcam.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate