Description

You will provide onsite technical support within an enterprise environment to resolve complex hardware and software issues.

Responsibilities

• Diagnose and troubleshoot issues involving operating systems, applications, network connectivity, and server operations.
• Perform in-depth technical analysis including log analysis, system configuration changes, and application debugging.
• Manage software and patch distribution using SCCM methodologies.
• Collaborate with L3 support and cross-functional IT teams to resolve escalated technical problems.
• Document all troubleshooting steps, configurations, and resolutions within the ticketing system.

Required Skills

• 3+ years of experience providing onsite support in an enterprise environment.
• Extensive knowledge of Windows 10 and higher.
• Extensive experience with macOS, including JAMF, JAMF Pro, and Jamf Connect.
• Working knowledge of Active Directory, secure LDAP, and MS ADFS.
• Experience with Microsoft 365 product family, Microsoft Authenticator, and Okta Verify.
• Proficiency with VPN, Wi-Fi, IP, DNS, and enterprise networking technologies.
• Working knowledge of MDM, MDE, and security principles.
• Experience with BitLocker disk encryption and Public Key Infrastructure (PKI).
• Familiarity with SCCM policy and software distribution.
• Knowledge of meeting room setup and configuration.

Key Skills

Education

Any Graduate