Description

You will serve as the L2 Support Engineer, handling complex production issues.

Responsibilities

• Provide L2 support within a 24x7 IT production environment.
• Handle ticket management and application health check reporting.
• Support and troubleshoot HPE products including TeMIP, UOC, and UCA.
• Apply ITIL processes to resolve incidents and manage support workflows.

Required Skills

• 5+ years of total professional experience.
• Minimum 3 years specifically in an L2 support role.
• Hands-on experience with HPE products: TeMIP, UOC, UCA.
• Solid understanding of ITIL Processes.
• Proficiency with Linux OS and shell scripting.
• Experience in solution support.
• Ability to communicate clearly with customers and internal teams.

Key Skills

Education

Any Graduate