Description

You will provide L2 support for Windows and Linux servers, handling escalated P1/P2 incidents and performing root cause analysis.

This role is on-site.

Responsibilities

• Administer Linux servers (Red Hat, Ubuntu, CentOS), including log rotation and performance tuning.
• Execute Windows disk expansion, VM reconfiguration, and application deployment or removal.
• Monitor system health using Datadog, BMC Truesight, and Splunk.
• Document incidents, RCA, and solutions in ServiceNow while adhering to ITIL processes.
• Coordinate with L3/engineering teams for fixes and support backup, recovery, and patch management.

Required Skills

• 3–6 years of experience in Windows/Linux system administration and application support.
• Strong knowledge of Windows Server (2016/2019/2022) and Linux distributions.
• Hands-on experience with Active Directory, DNS, DHCP, and Group Policy.
• Proficiency in PowerShell and Shell scripting for automation.
• Familiarity with cloud environments (AWS/Azure/GCP) for monitoring and troubleshooting.
• Knowledge of VMware concepts (VM, ESXi, Datastore, Snapshot basics).
• Strong troubleshooting skills in multi-tier architectures (Application Server, Database, OS).
• Experience with ITIL processes and tools like ServiceNow/JIRA.

Preferred Skills

• Bachelor’s degree in computer science, IT, or related field.
• Microsoft Certified (Windows Server Hybrid Administrator Associate, MCSA/MCSE) or equivalent.
• Red Hat Certified System Administrator (RHCSA) or equivalent Linux certification.

Key Skills

Education

Bachelor's degree