Description

You will provide 24/7/365 operational support to ensure seamless service delivery for OTT and digital customers.

Responsibilities

• Troubleshoot platform and streaming issues, perform root cause analysis, and apply fixes or workarounds.
• Manage incident validation and priority determination for P1/P2 tickets.
• Execute DNS configurations via GitHub and Terraform workflows.
• Investigate playback, transcoder, SSAI, and CDN issues using AWS/GCP environments and SSH.
• Configure platform settings via internal APIs and manage payment system setups for Adyen and PayPal.
• Mentor L1 support teams and assist with onboarding and technical training.
• Maintain internal API documentation and operational processes in Confluence.

Required Skills

• 5+ years of experience in technical support or operations.
• Proficiency with Cloud platforms including AWS, Azure, and GCP.
• Hands-on experience with Docker and Kubernetes.
• Experience with Jenkins and DevOps workflows.
• Knowledge of CDN operations and streaming infrastructure.
• Ability to use ffmpeg for archive fixes and stream validation.
• Experience with AWS CloudWatch and DynamoDB for log investigation.
• Familiarity with observability tools like Logz.io or Mux.
• Competency with Terraform and GitHub for infrastructure changes.

Preferred Skills

• Experience with MaxMind or IPinfo for geolocation validation.
• Knowledge of S3-to-S3 migrations and IAM user management.

Key Skills

Education

Any Graduate