Description

You provide 24/7 operational support for OTT and digital services, troubleshooting platform issues and managing critical incidents.

This role is on-site.

Responsibilities

• Troubleshoot streaming, playback, transcoder, SSAI, and CDN issues in AWS/GCP environments.
• Perform root cause analysis and apply fixes for P1/P2 tickets.
• Manage DNS configurations and infrastructure changes using GitHub and Terraform.
• Investigate logs using AWS CloudWatch, DynamoDB, and observability tools like Logz.io.
• Mentor L1 support teams and maintain internal API documentation in Confluence.

Required Skills

• 5+ years of experience in technical support or operations.
• Proficiency with cloud platforms: AWS, Azure, and GCP.
• Hands-on experience with Docker and Kubernetes.
• Experience with Jenkins and DevOps workflows.
• Knowledge of CDN operations and streaming infrastructure.
• Ability to use ffmpeg for archive fixes and stream validation.
• Competency with Terraform and GitHub for infrastructure changes.

Preferred Skills

• Experience with MaxMind or IPinfo for geolocation validation.
• Knowledge of S3-to-S3 migrations and IAM user management.

Key Skills

Education

Any Graduate