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CareerNet Technologies Pvt Ltd Logo
L2 Support Engineer

CareerNet Technologies Pvt Ltd

 

Mumbai, Maharashtra, India

Posted On: 15+ days ago
Experience: 5+ years
Availability: Onsite
Openings: 2
Category: L2 Support
Tenure: No Preference/Any
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Description

You provide 24/7 operational support for OTT and digital services, troubleshooting platform issues and managing critical incidents.

This role is on-site.

Responsibilities

  • Troubleshoot streaming, playback, transcoder, SSAI, and CDN issues in AWS/GCP environments.
  • Perform root cause analysis and apply fixes for P1/P2 tickets.
  • Manage DNS configurations and infrastructure changes using GitHub and Terraform.
  • Investigate logs using AWS CloudWatch, DynamoDB, and observability tools like Logz.io.
  • Mentor L1 support teams and maintain internal API documentation in Confluence.

Required Skills

  • 5+ years of experience in technical support or operations.
  • Proficiency with cloud platforms: AWS, Azure, and GCP.
  • Hands-on experience with Docker and Kubernetes.
  • Experience with Jenkins and DevOps workflows.
  • Knowledge of CDN operations and streaming infrastructure.
  • Ability to use ffmpeg for archive fixes and stream validation.
  • Competency with Terraform and GitHub for infrastructure changes.

Preferred Skills

  • Experience with MaxMind or IPinfo for geolocation validation.
  • Knowledge of S3-to-S3 migrations and IAM user management.

Education

Any Graduate

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