Description

You will provide technical support and issue resolution for Epic software environments.

Responsibilities

• Troubleshoot and resolve application issues using Epic documentation to meet business requirements.
• Identify, build, and test requested system changes and technical fixes.
• Analyze the impact of technical issues and communicate status updates to end users.
• Validate that implemented solutions are complete and functioning as intended.

Required Skills

• 4+ years of experience in technical support or systems engineering.
• Proficiency in SQL querying for data analysis and troubleshooting.
• Experience working within AWS environments.
• Experience working within Azure environments.
• Strong troubleshooting skills for complex software systems.
• Bachelor's degree.

Key Skills

Education

Bachelor's degree