Description

You will lead the L2 support team, managing incidents and problems for cloud-enabled applications.

This role is on-site.

Responsibilities

• Lead and mentor a technical support team, building their technical capacity.
• Troubleshoot and coordinate resolution for service issues within Azure environments.
• Manage and resolve application incidents and underlying problems.
• Apply solid understanding of Incident and Problem Management processes.

Required Skills

• 5+ years of experience in application support.
• Hands-on experience with Azure services: ADF, ADLS, SQL, Azure Monitor, Application Insights, and Azure Functions.
• Familiarity with API implementation and troubleshooting.
• Ability to lead and mentor a technical support team.

Preferred Skills

• Experience in a leadership or team lead capacity.
• Strong background in cloud-native application architecture.

Key Skills

Education

Any Graduate