Description

You will provide second-level technical support as an onsite specialist in Phoenix.

This role is on-site.

Responsibilities

• Handle escalated technical issues requiring L2 intervention.
• Resolve complex support tickets within defined timelines.
• Maintain technical documentation for support processes.
• Deliver onsite technical support in Phoenix, AZ.

Required Skills

• 8+ years of experience in technical support roles.
• Proven expertise as an L2 Support Specialist.
• Ability to work onsite in Phoenix, AZ from day one.
• Bachelor's degree or equivalent graduate degree.

Key Skills

Education

ANY GRADUATE