Description

Resolve user issues related to missing software, desktop icons, and system navigation during the post-migration hypercare period. Provide direct, real-time troubleshooting via phone calls to address immediate technical blockers and ensure minimal downtime.

This role is on-site.

Responsibilities

• Resolve user issues regarding missing software, desktop icons, and system navigation.
• Provide direct, real-time troubleshooting via phone calls rather than a traditional ticketing system.
• Assist long-term users in transitioning from legacy systems to new environments.
• Address immediate technical blockers to ensure minimal downtime during the hypercare phase.

Required Skills

• 5+ years of technical troubleshooting experience.
• Hands-on experience with AWS.
• Proficiency with Citrix.
• Experience supporting Windows 11.
• Experience managing Windows 365 Cloud PC.
• Strong Level II technical support capabilities.
• Ability to handle high-touch, immediate user requests.

Preferred Skills

• Any graduate degree.

Key Skills

Education

ANY GRADUATE